Company Background
Fendi Systems Sdn Bhd is a full-service ICT solutions provider established in 2021. We specialise in modern infrastructure, networking, security, and application services that empower Malaysian enterprises and government organisations to deliver resilient digital experiences.
We combine domain knowledge, certified expertise, and strong vendor partnerships to guide clients from strategy through to execution and managed support. Every engagement is anchored in measurable outcomes, transparency, and lasting relationships.
Vision
To provide the most effective, cost-efficient, and affordable ICT support, solutions, facilities, services, and infrastructure that improve our customers' productivity, efficiency, and competitiveness.
Mission
To be the most successful and influential information technology firm, enabling organisations to harness technology in solving their most pressing challenges.
Key Performance Indicators
Our KPI framework keeps every engagement aligned to clear service outcomes, ensuring we're accountable for uptime, responsiveness, and continuous optimisation.
Lead Time
Average duration from concept to delivery for customer initiatives to ensure rapid value realisation.
Cycle Time
Time taken to develop, test, and deploy system or software changes while maintaining quality standards.
Open / Close Rates
Production issues resolved versus opened, ensuring continuous improvement and stability.
Mean Time to Recovery
Average time to restore services following an incident, supported by agile response playbooks.
Mean Time to Repair
The diagnostic, repair, and verification time for infrastructure and application components.
SLA Uptime
Committed uptime target of 99.8% across managed services to maintain business continuity.
Mohd Affandi
Director, Fendi Systems Sdn Bhd
Words from Our Director
On behalf of Fendi Systems, I extend heartfelt appreciation to our customers, distributors, and global suppliers whose trust fuels our progress. I also celebrate the unwavering dedication of our team, whose expertise and passion have established our reputation for excellence.
Our leadership position is built on the shoulders of talented engineers who deliver dependable, high-quality services. We continuously invest in developing our people, refining our processes, and elevating the experiences we deliver to stakeholders.
We welcome every opportunity to support your organisation's ambitions. Reach out for a consultation, schedule a visit, or connect with us virtually—we look forward to growing together.